Hewlett-Packard has confirmed that
50,000 laptops are estimated to be down in the United States and Canada due to
concerns about battery overheating and burning. After the engineer found the
battery error, the company announced a callback. The risk is not high. Many
laptops are affected, including HP ProBook 64x (G2 and G3), HP ProBook 65x (G2
and G3), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, HP 11 laptop and HP
Mobile Workstation for ZBook (17 G3, 17 G4 and Studio G3). “In January 2018, HP
partnered with various government regulators to announce a global voluntary
callback and exchange program for certain laptop and mobile workstation
batteries,” the company said.
According to Hewlett-Packard, the
battery may overheat and may catch fire: "These batteries may overheat and
cause a fire, and they pose a burn hazard to the customer, so it's important to
check if the battery is affected." HP added that many notebooks the
computer uses an internal battery, which means customers can't easily
disassemble and replace it. They must be sent to install and replace. “Many of
these batteries are in the system, which means they can't be replaced by
customers, and HP can be replaced by authorized technicians for free,” he
added. In addition to hardware replacement, the company also introduced
software updates.
"HP also provides a BIOS update to place the battery in
"Battery Safe Mode" so that you can safely use your laptop or
workstation when connected to the HP Power Adapter without using a
battery." The battery affected by this recall should be placed immediately
Battery safety mode. Battery safety mode is only available for HP products
affected by this recall. Customers can also use the verification process to
determine if their laptop needs to be updated. "If the verification
process detects that the battery is eligible for replacement, you should apply
a BIOS update and reboot the system," the company said. “The option to
enable battery safety mode is provided during reboot. If battery safety mode is
accepted, the battery will discharge and terminate future charging until
battery safety mode is disabled.”
HP strongly recommends that you accept the battery security
mode to use it safely by connecting your laptop or mobile workstation to the HP
power adapter. More information can be found on the FAQ tab of this website.
Product recalls are not uncommon, and HP has been in this situation for a long
time. In 2016, the company made similar requests when it learned that Compaq
Presario, Envy and Pavilions constituted a fire risk.
HP says that many of these batteries
are internal to the system and cannot be replaced by the customer. Therefore,
the company offers a free battery change. In addition, they provide a BIOS
update that places the battery in "Battery Safety Mode" so that the
notebook or workstation can be safely used by connecting it to an HP power
supply without a battery. Note, however, that Battery Safety Mode applies only
to HP products affected by this recall.
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