Sony finally made a statement about
the number of display issues on the Sony XPERIA XZ1 and Sony XPERIA XZ2 and
XPERIA blogs - fans will not be happy. Sony has said that these are not
actually defects and those lines and dots are known to be caused by static
electricity.
The picture above shows the problem
the user has. You can clearly see the lines and dots displayed on the screens
of these devices. Due to the accumulation of static electricity, Sony believes
that this is the expected behavior. In a statement to Tweakers, Sony said that
the lines are "the result of static electricity of certain models",
which subside as static electricity disappears. This is a problem since no
other major OEMs are affected, which is why users are annoyed about Sony. This
is not due to crazy usage patterns that can generate enough electrostatic
charge and screen distortion by simply wiping the screen.
This
is not a problem that few users have noticed. In the XDA forum there are many hints
for displaying the Sony XPERIA XZ1. Since the Sony XPERIA XZ2 is a very new
device, it can come to complaints in our forum. Now you can do nothing about
it. If it is a hardware issue, it will definitely not be resolved by the
software update. The only hope to deal with this problem is to try to return
the device if you encounter difficulties. Interestingly, some users have not
claimed that it's bad or not at all, which might instead indicate that this is
a hardware issue that's too expensive for Sony.
After
Samsung, Sony is clearly on the wrong track with the latest flagship
smartphones XPERIA XZ2 and XZ2 Compact. Users complain about the annoying
issues associated with the screen. From the outside, this problem can become a
transaction disruptor, especially for gamers.
What is the problem?
Some
early users of XPERIA XZ2 / XZ2 Compact report (1, 2, 3) that the touch screen
of their device is not smooth enough. This problem occurs especially with light
/ fine touch movements where the device does not detect motion with accuracy.
Sony's
flagship smartphone seems to have been plagued by strange display issues over
the past year, and no one can explain it yet. These problems were encountered
throughout the XPERIA XZ1 series, and sometimes stripes appeared on the
display. Unfortunately, the same problem seems to have affected some XPERIA XZ2
devices, although the number of people experiencing the stripe display problem
is not yet known. Many people have not reported this problem. If you tap the
screen several times, the stripes will disappear.
The
Tweakers people received an official statement from Sony confirming the
problem, but the Japanese company said it was not a manufacturing defect but
the result of static electricity. Basically, the problem occurs in warm, humid
places when it does not affect all XPERIA XZ1 and XZ2 units. If you live in a
cold, dry place, your phone may not be affected by static electricity.
Sony Mobile strives to provide the highest
standards of product quality and customer service for all our products. Due to
the nature of the display, some models may experience scattered patterns caused
by static electricity. This is not a malfunction. When the static electricity
disappears, the stripe pattern gradually disappears.
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